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Yes It's Absolutely Free! Use Sturta to hire trusted professionals for all your service needs without incurring a single charge
Avoid sending money through untraceable methods such as Western Union or Mobile Money. Make payments after delivery or Use Sturta payment gateways (Escrow)
If you no longer need a task completed, you can cancel or reschedule your task before it is completed.
Reschedule: To reschedule a task, visit your bookings select a task and reschedule. Note: Reschedule is only available 24 hours before scheduled appointment.
If you cancel or reschedule a confirmed task within 24 hours of its scheduled start time, you may incur a GHC5 Cedis cancellation fee.
The cancellation policy is in place to ensure Local professionals are fairly compensated for having set aside time. Cancellations are reviewed internally to determine whether or not a fee is applicable.
If the cancellation occurred because of the fault of the Local professional, you will not incur a fee.
If you've been charged a cancellation fee and wish to dispute it, please contact us.
If some work has already been completed at the time of cancellation, you and your Local professional should determine the amount the Local professional should be paid for.
If you and your Local professional cannot come to an agreement, Sturta can work with you to determine the appropriate payment for a partially completed task that is canceled.
You must be located in Accra to currently use Sturta as a customer and located in Accra, Kumasi, Lagos, Abuja, Cape town, Johannesburg or Nairobi to register as a Local professional.
Yes, there is a money back guarantee in-case things go wrong only when you make payments via Sturta payment gateways (Escrow).
Our Local professionals come from a wide variety of backgrounds, including young professionals, stay-at-home parents, retirees, students, and others who help their neighbors while earning some extra money!
Local professionals are local entrepreneurs and independent contractors who work for themselves and are not employed by Sturta. Sturta provides the platform for Clients and Local professionals to meet.
Local professionals go through an extensive vetting process before they can join our community, including an identity verification, criminal background check, and an information session.
Our Local professionals bring a lot of personal experience and expertise, but are not licensed professionals. Per our Terms of Service, TaskRabbit is a communications platform which connects Clients and Local professionals. Sturta does not offer licensed professional services. Therefore, tasks that require a professional license are not appropriate for our platform. If your task requires a license, please reach out to a professional service provider in that field.
Thank you for your interest to work with Sturta! You can register to become a pro here.
We process registrations on a rolling basis and will contact you once we determine your eligibility to start working with Sturta.
All payments are made by Clients through a trusted third party payment system or in-cash after delivery. Income received from the site is not taxed and needs to be reported to the Revenue Authorities.
Sturta Customer Support representatives are not tax professionals and will not be able to answer additional questions regarding filing taxes. If you have questions, we recommend checking out the Revenue authorities website or asking a tax professional..
We're sorry for the confusion. You can check out a full breakdown of your charges both in the app and on the web Within your bookings tab or page..
If the pro left the job unfinished please be sure to rate them in the app. Any pro you rate lower than three stars won't be matched with you again.
You should never have to deal with uncertainty around your booking experience, and we apologize for the lapse in service.
Please click on the button below to get in touch with our customer experience team; we aim to respond to urgent issues like this within the shortest possible time.
Again, our apologies. We hope you'll give us a chance to make this right.
We're sorry to hear that your professional's service didn't live up to your expectations. Your happiness is our goal. If you’re not happy, we’ll work to make it right.
We set high standards, and all of the professionals on our platform are meant to provide quality service.
Please be sure to rate your professional, so that our system won't match you with them again. If you'd like, you can also reach out to our customer experience team for assistance. Please provide as much detail as you are able.